salon Policy
general information
We value our clients time and understand its importance, we ask that if you are running late for a service to call the front desk and let them know. If you are more than 15 minutes late you may be asked to reschedule your appointment. We apologize if this is an inconvenience for you, we only wish to make sure you receive the best service possible.
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Tipping is always appreciated, but never expected. The salon is unable to put tips on a credit card, if you wish to tip it must be done by cash, Paypal, Venmo, or personal check.
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If you purchase a product from Salon Sage and are unsatisfied in any way, please return it to us. We can exchange for one you will enjoy more, credit back for future services, or simply issue a refund. We want our clients 100% happy.
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When scheduling an appointment for any fashion colors (pink, blue, purple etc.) or lightening services (highlights, balayage) as a new client, please email us pictures of your inspiration, and call the salon to schedule a consultation with a stylist. Every client and their hair is different. We want to ensure the best possible results by allowing stylists ample time.
Weddings and events
Salon Sage is available to travel to your wedding/event to preform services as well as in-salon services for the bridal party. If you have an upcoming wedding please email us at info@salonsagemclean.com and we will coordinate your special day with you. We require that you meet with your stylist at least once before your wedding to ensure that we are able to provide you with the perfect service for your perfect day.
Cancellation policy
We understand that things come up and the need for flexibility in our clients’ schedules. We respect how valuable your time is and would request that you, as a client, do the same. That being said, if you need to make any changes to your appointment, please do so before 48 hours of your appointment time.
If you are 15 minutes late for your appointment, we may have to ask you to reschedule and may not be able to accommodate you due to time constraints.
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Please note that we consider no show or appointments that are cancelled with in 24 hours as broken appointments. A $50 fee applies to any broken appointments.
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To make any changes call 703-761-1111
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Payment Methods
- VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS
- CASH/CHECK
- GIFT CERTIFICATE
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