salon Policy

general information

 

We value our clients time and understand its importance, we ask that if you are running late for a service to call the front desk and let them know. If you are more than 15 minutes late you may be asked to reschedule your appointment. We apologize if this is an inconvenience for you, we only wish to make sure you receive the best service possible. 

Tipping is always appreciated, but never expected. The salon is unable to put tips on a credit card, if you wish to tip it must be done by cash, paypal, venmo, or personal check. 

If you purchase a product from Salon Sage and are unsatisfied in anyway please return it to us, in exchange for one you will enjoy more or a credit for future services. 

When scheduling an appointment for any fashion colors (pink, blue, purple etc.) or balayage please send us an email of the color you are wishing to achieve, and schedule a consultation with the stylist. We want to make sure each client is provided the best service, and allowing the proper timing. 

RETURNS If for any reason you are unsatisfied with a product for any reason, please return it to us and we will exchange it for a product you would like more. We want our clients 100% happy. 

 

Weddings and events

 

Salon Sage is available to travel to your wedding/event to preform services as well as in-salon services for the bridal party. If you have an upcoming wedding please email us at purcellmadelyn@outlook.com and we will coordinate your special day with you. We require that you meet with your stylist at least once before your wedding to ensure that we are able to provide you with the perfect service for your perfect day. 

Cancellation policy

 

We understand that things come up and the need for flexibility in our clients’ schedules. We respect how valuable your time is and would request that you, as a client, do the same. That being said, if you need to make any changes to your appointment, please do so before 48 hours of your appointment time.

 

If you CANCEL or RESCHEDULE within 48 hours or your appointment, you will be charged 50% of your service. If you are 15 minutes late for your appointment, we may have to ask you to reschedule and may not be able to accommodate you due to time constraints and be charged a reschedule/ late fee.

We do not accommodate for NO SHOWS. If you forget or do not let me know that you can not make it to your appointment, you will be charged 100% of the service.

 

Payment Methods

- VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS

- GIFT CERTIFICATE

We have transitioned to a cashless system as of June 1, 2021. You can still tip with cash we will just not have cash on hand to make change.

 

new Covid-19 procedures

All of the employees in the salon are fully vaccinated. Masks are optional for employees and guests. If you want your stylist to wear a mask please let us know upon arrival. 
 
We want all of our guests to feel as comfortable as possible. 
 
Due  to the huge influx of returning guests we are booking out farther than normal.